Testimonials

Note from Ruth Cox, Founder Bella Fontana Spa, Ltd.

We appreciate all of the comments and feedback we receive from our guests.  It is important to me to hear what my guests say, and more importantly, critical for my employees to receive the proper feedback within the context of their position.  Everyone has room for improvement, and judgments about employees’ performance are based in large on what our guests say about how they were treated and how well the services were performed.  When we receive a criticism, we look at the context of the incident, services performed, whether tips were given, and make every effort to provide positive and constructive feedback to the employee based on the facts of the complaint.  Employees feel that they have performed well when they receive a tip and this is their instant feedback on their performance.  Since our employees have wage based compensation, e.g., their compensation is not per service amount or commission percentage of the price but rather an hourly wage, as well as the benefits of full or part-time employment, I have continuously evaluated whether tips are appropriate in our environment.  However, for employee morale and instant recognition, it certainly seems one of the best ways they can measure their performance from day to day, as well as the type of instant feedback they receive during the service.  It is as simple as asking for what you need at Bella Fontana Spa.  We will make every effort to make the adjustment in our services to ensure that your hair, nails, skin care and body treatments are what you need that day.  It is great to hear positive feedback from guests and recognition and awards, but constructive and helpful criticism helps us perform our jobs better and it is taken as a learning experience.  When you are in a service at Bella Fontana Spa, please let us know what we can do to make your day!

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